51²è¹Ý

Making A Suggestion

51²è¹Ý always aims to consult customers as much as possible about the services we provide.

The Customer Suggestion Scheme has been developed to enable our customers to influence the way the college operates in order to ensure their needs are met. Every one of our customers is encouraged to submit their ideas for improvement.

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If you have a good idea which you would like us to consider, we want to hear from you! Your idea could be about any aspect of College life, for example it could be related to:

• ÌýCelebrating success
• ÌýHealth and Safety
• ÌýImproving customer services
• ÌýImproving the physical environment
• ÌýNew services we could offer
• ÌýWays we could save money or energy, and reduce waste
• Who Can Make A Suggestion?
• If you are involved with 51²è¹Ý in any way you can make a suggestion.

We are especially keen to hear ideas from:

• ÌýCommunity partners
• ÌýCouncil members
• ÌýCurrent students
• ÌýEmployers
• ÌýGroups or teams (please provide a contact name)
• ÌýParents
• ÌýThose thinking about becoming a student
• In fact, we want as many positive suggestions as we can get to help us provide all our customers with an excellent service every time.

How Can I Make A Suggestion?

To tell us about your suggestion, you can:

• ÌýCollect a paper form from any of our main Reception desks
• ÌýComplete our online form
• ÌýDownload a PDF to print out
• ÌýEmail your suggestion to our Customer Services Manager at.
• ÌýOnce we’ve received your suggestion, our Customer Services Manager will pursue it and let you know if we can implement it. We will always let you know what we’ve done with your suggestion.

Suggestions That Won’t Be Accepted

51²è¹Ý won’t deal with suggestions which are:

• ÌýAnonymous
• ÌýConsidered personal or aimed at an individual
• ÌýThought to be copied from someone else